Highlights

2020 KEY FIGURES

  • €1,720 million in consolidated revenue.
  • 19,355 permanent employees worldwide.
  • Over 4,850 stores in 39 countries and territories.
  • Move towards 0% single-use plastic consumables in proprietary Foodservice brands.

 

LEADING POSITIONS

  • No. 1 operator in Travel Essentials worldwide
  • No. 2 operator in airport Travel Retail worldwide
  • No. 1 operator in Fashion in travel areas in Europe
  • No. 1 operator in international Travel Retail in China and in Travel Retail in domestic airports in China (Duty Paid)
  • No. 1 Travel Retail operator in France, Poland and the Czech Republic
  • No. 4 Foodservice operator in travel areas worldwide

 

2020-2021 KEY DATES

  • May 2020
    Lagardère Travel Retail picks up two Moodie Davitt awards in the "Best Use of Digital to an Internal Audience/Employee Engagement" and "Best Use of Video Technology" categories.
  • July 2020
    Opening of a new Aelia Duty Free store at Cagliari-Elmas Airport in Sardinia (Italy).
    All proprietary Foodservice brands across Europe stop buying single-use plastic consumables.
  • August 2020
    Opening of an inaugural point of sale in Japan with the "Made in Pierre Hermé" store at Tokyo central station.
  • November 2020
    Opening of ten Travel Essentials stores at the new Willy-Brandt airport in Berlin-Brandenburg (Germany). Opening of the first Relay store using the "Next Generation" concept and brand identity at Nantes-Atlantique airport in France.
  • December 2020
    Opening of the second largest city-centre Duty Free store in Sanya on Hainan island (China) in partnership with Hainan Tourism Investment Development.
  • February 2021
    Signing of an agreement to operate 20 Foodservice points of sale at Arturo-Merino-Benítez international airport in Santiago (Chile). Signing of an exclusive Duty Free concession at Julius-Nyerere international airport in Dar es Salaam (Tanzania). Opening of the first Relay store in Bahrain.
  • March 2021
    Lagardère Travel Retail Switzerland partners with French company Inflyter to launch a brand new version of the Duty Free Inflyter digital platform (airport click & collect service).
  • July 2021
    18 new luxury goods stores open at Shenzhen Bao'an international airport (China).
    Signing of an innovative Duty Free profit-sharing agreement with Lima Airport Partners (Peru).
  • August 2021
    Opening of the first Victoria's Secret store at the Hainan Tourism Investment Duty Free hub in Sanya (China).
  • September 2021
    Signing of an agreement for JD.com to take a minority stake in Lagardère Travel Retail Asia as part of a strategic partnership in Asia.
    Opening of the first Natoo hybrid store in Germany, in partnership with Fraport at Frankfurt airport.


Lagardère Travel Retail: 2020 key figures